There's a solution for every team.
Where does your O&M team spend their time?
Help your O&M team get it right the first time, every time.
Bring the full suite of historical information ("the whole scoop") and remote expert support into the hands of your O&M personnel so they no longer have to guess or spend hours waiting onsite or repeating site visits.
TOP TIME-WASTING ACTIVITIES IN O&M
Missing Historical Information
Doing the Work from Memory
Can't Get Remote Support
Increase O&M Profitability & Customer Satisfaction Together
The Scoop solution helps O&M technicians access and communicate data with context to make collaboration and remote support easier than ever. By streamlining the operations and maintenance process and making it easier for field crew to do their job, you'll increase customer satisfaction while spending less time and money.
The Scoop Solution for O&M
- Anytime, Anywhere Data Access
- Standardized Checklists
- Save Time on Reporting
- Live Multi-way Communication
- Sync Data into Your Service Software
Access all the details and history of an Installation anywhereEvery past activity & detail for a particular installation starting from sales to installation, commissioning and O&M can easily be accessed with a few taps on the Scoop mobile app. Techs can use powerful filtering to find the information they need to troubleshoot a piece of equipment faster and more reliably.
Get mobile standardized inspection & troubleshooting checklistsGoing from memory may have been fine when the operation was small with just a few seasoned people but as the team grows standardization is key. With Scoop's highly configurable and easy to access mobile forms, inspection and troubleshooting procedures can be easily automated across the team.
Save time, generate professional grade reports in secondsWith Scoop's advanced report generation feature you can create professional looking reports instantly. Simply configure the content you wish to include, set your logo and other identifying information and press generate. What used to take hours now takes seconds and consistently looks great.
Use multi-way live communication to resolve customer issuesScoop provides live two-way communication between across your team wherever they may be. Techs can post live questions about a particular issue complete with pictures and videos while designated remote colleagues get notified and can provide guidance in a live thread.
Seamlessly feed O&M data into your asset management or service softwareUsing a separate software to track service tickets or assets? Scoop is a user-friendly layer that integrates well with a wide variety of software so that your technicians can easily access the data they need on their phones. Data can be feed to or from these tools!
Dive deeper into Scoop's full set of features.